FAQs

Will there be a tracking number once the order is placed?

You will receive an email with a tracking number once your order has shipped.

How long does shipping take?

We ship from California via USPS. Free priority shipping within the US takes 2 business days.

For international orders, please allow between 7 - 21 days for shipments to arrive via standard shipping. 

How can I contact you?

You can contact us by emailing support@glowfitlife.com

Will you be adding more products?

Yes, we are currently designing and developing new products all the time. If there is something you would like us to sell, please let us know!

How do I place an order?

1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process for shipment. You should receive a second email once it has shipped including your tracking number.


Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@glowfitlife.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

You may request a refund within 30 days of your order. The product must be unused and in its original packaging.

You will be responsible for paying the return shipping charges to our warehouse in California. Shipping costs are non-refundable.

Once we have received the product in its original condition, refunds may be issued to the original credit card that was used when placing your order.

For more information on how to process refunds, please visit our Refund Policy page.